REFUND & CANCELLATION POLICY
Last Updated: September 2026
LYX follows a replacement-focused after-sales model. This policy explains our cancellation and refund process.
1. NO CHANGE-OF-MIND REFUNDS
LYX does not generally provide refunds because a customer:
• changed their mind;
• no longer wants the product;
• selected the wrong model;
• does not like the design after purchase; or
• changed their preference after purchase.
Eligible product issues are handled through the replacement/warranty process or another remedy required by applicable law.
2. ₹200 ORDER CONFIRMATION AMOUNT
A ₹200 order-confirmation amount is collected for applicable orders.
The ₹200 amount:
• confirms the customer's order;
• helps reduce fraudulent, prank and non-genuine orders; and
• is adjusted against the total order value.
For customer-initiated change-of-mind cancellation, the ₹200 amount is ordinarily non-refundable, subject to applicable law.
3. COD REFUSAL
If a customer refuses a confirmed COD order after paying the ₹200 order-confirmation amount, the ₹200 amount is ordinarily non-refundable.
This amount is collected because the order has been confirmed and LYX incurs order-processing and shipping-related exposure.
This provision remains subject to applicable law.
4. CANCELLATION BEFORE DISPATCH
Customers may request cancellation before dispatch.
Where cancellation is for customer convenience or change of mind, the ₹200 order-confirmation amount will ordinarily not be refunded.
5. CANCELLATION AFTER DISPATCH
After dispatch, customer-initiated change-of-mind cancellation is generally not available.
If the product is defective, incorrect, deficient or otherwise qualifies for a statutory remedy, the applicable remedy remains available.
6. CANCELLATION BY LYX
LYX may cancel an order because of:
• product unavailability;
• genuine technical/pricing error;
• payment failure;
• suspected fraudulent activity;
• inability to deliver; or
• circumstances beyond reasonable control.
If LYX cancels a paid order, the applicable amount will be refunded as required.
7. PRODUCT ISSUES
Eligible product issues are primarily handled through replacement under the Returns & Replacement Policy.
Where applicable law requires another remedy, LYX will comply with that requirement.
8. REFUND PROCESSING
Where a refund is legally or otherwise approved, it will generally be initiated through the original payment method or another legally permissible method.
Bank and payment-provider processing times may vary.
9. IMPORTANT
Nothing in this policy is intended to remove or restrict a mandatory consumer right or remedy that cannot legally be excluded.