SHIPPING & DELIVERY POLICY
Last Updated: September 2026
Welcome to LYX.
We aim to process and deliver every order safely and efficiently. This policy explains how shipping and delivery work for purchases made through the LYX website.
1. SHIPPING WITHIN INDIA
LYX currently ships to serviceable locations within India.
Delivery availability may depend on the PIN code and courier-service coverage.
2. ₹200 ORDER CONFIRMATION AMOUNT
For applicable orders, LYX requires a ₹200 order-confirmation amount before the order is confirmed for processing.
The ₹200 amount:
• is collected to confirm the customer's genuine intention to purchase;
• helps reduce fraudulent, prank and non-genuine orders;
• is adjusted against the total order value; and
• is not an additional charge over and above the order value.
For example, if your total order value is ₹2,499, the ₹200 already paid will be adjusted against the order and the remaining ₹2,299 will be payable as applicable.
The ₹200 order-confirmation amount is ordinarily non-refundable in cases of customer-initiated change-of-mind cancellation or refusal of a confirmed COD shipment, subject to applicable law.
3. ORDER PROCESSING
Orders are processed after successful payment of the applicable order-confirmation amount/full payment and confirmation of the order.
Processing may take additional time during weekends, public holidays, promotional periods, product launches, unusually high order volumes or operational disruptions.
4. DELIVERY TIMELINES
Estimated delivery timelines shown at checkout or communicated by LYX are estimates.
Actual delivery may vary because of destination, courier serviceability, weather, public holidays, transportation disruptions or circumstances beyond LYX's reasonable control.
5. SHIPPING CHARGES
Any applicable shipping charges will be shown before the customer completes the order.
Free-shipping offers, if any, will apply according to the conditions stated by LYX at the time of the offer.
6. ACCURATE DELIVERY INFORMATION
Customers are responsible for providing a complete and accurate name, phone number, address, city, state and PIN code.
LYX is not responsible for delays arising directly from incorrect or incomplete information supplied by the customer, while LYX may reasonably assist in resolving the issue.
7. COD REFUSAL
Where a customer has paid the ₹200 order-confirmation amount and subsequently refuses a confirmed COD shipment at delivery without a product-related or legally recognised reason, the ₹200 amount will ordinarily not be refunded.
The amount is collected to confirm the genuine order and to protect LYX against order-processing, shipping and failed-delivery exposure.
This provision remains subject to applicable law.
8. DAMAGED PACKAGE
Customers are strongly advised to inspect the external condition of the package upon delivery.
Where the package appears visibly damaged, customers should photograph the package and shipping label and contact LYX promptly.
For product-related claims, the mandatory unboxing-video requirement described in the Returns & Replacement Policy applies.
9. DELIVERY ISSUES
For delayed, lost or unusual shipment activity, please contact:
LYX Customer Support
Phone: +91 70421 17726
Email: support@acetechstore.in
LYX will reasonably coordinate with the relevant logistics provider.