WARRANTY POLICY
Last Updated: September 2026
LYX 6-MONTH LIMITED WARRANTY
LYX watches are covered by a 6-month limited warranty against manufacturing defects, subject to this Warranty Policy and applicable law.
1. WARRANTY PERIOD
The warranty period begins from the date of delivery unless otherwise required by applicable law.
2. WHAT THE WARRANTY COVERS
The warranty may cover genuine manufacturing defects affecting the normal functioning of the watch.
After assessment, LYX may provide an appropriate remedy, which may include:
• repair;
• replacement;
• replacement component; or
• another remedy required by applicable law.
3. AFTER THE 7-DAY REPLACEMENT WINDOW
The first 7 days from delivery are the standard period for reporting an issue received with the product.
After 7 days, eligible manufacturing defects may be handled under the 6-month warranty.
For warranty service, the customer will ordinarily be required to send the watch to the designated service/inspection address at the customer's shipping cost, unless LYX specifically provides another arrangement or applicable law requires otherwise.
4. WARRANTY EXCLUSIONS
The warranty does not ordinarily cover:
PHYSICAL DAMAGE
• drops;
• impacts;
• crushing;
• dents;
• scratches;
• broken glass/crystal resulting from impact;
• accidental damage;
• misuse; or
• improper handling.
CHEMICAL DAMAGE
• perfume;
• deodorant;
• lotions;
• sanitiser;
• chlorine;
• cleaning chemicals; or
• corrosive substances.
UNAUTHORISED WORK
• unauthorised opening;
• unauthorised repair;
• modification;
• alteration; or
• tampering.
NORMAL WEAR
Normal wear and tear and ordinary cosmetic changes resulting from use are not ordinarily manufacturing defects.
5. WATER RESISTANCE
Where the particular LYX model is specified as 10M splash resistant, it is intended for limited/light water exposure such as ordinary hand-washing splashes.
It is NOT intended for:
• swimming;
• showering;
• bathing;
• diving;
• submersion; or
• prolonged water exposure.
LYX does not represent such watches as waterproof.
Water damage resulting from exposure beyond the stated specification is excluded from the limited warranty, subject to applicable law.
6. CARE
For better protection of the finish, avoid direct exposure to perfume, deodorant, sanitiser, lotions and corrosive substances.
As a practical care measure, apply perfume first, allow it to dry, and then wear the watch.
7. WARRANTY CLAIM
Contact:
LYX Customer Support
Phone: +91 70421 17726
Email: support@acetechstore.in
Please provide:
• order number/proof of purchase;
• issue description; and
• photographs/videos where relevant.
LYX may require physical inspection before determining warranty eligibility.
8. UNBOXING VIDEO
For claims relating to delivery condition, transit damage, missing contents or other issues that should reasonably have been identifiable upon opening, the mandatory unboxing-video requirement under the Returns & Replacement Policy applies.