PRIVACY POLICY
Last Updated: September 2026
LYX respects your privacy and takes reasonable measures to protect personal information.
1. INFORMATION WE COLLECT
Depending on your interaction with LYX, we may collect:
• name;
• mobile number;
• email address;
• billing address;
• shipping address;
• order details;
• customer-support communications;
• return and warranty information;
• device/browser information;
• IP address;
• website usage information; and
• information required to process transactions.
2. HOW WE USE YOUR INFORMATION
Information may be used to:
• process orders;
• process payments;
• deliver products;
• provide customer support;
• process replacement and warranty claims;
• prevent fraud;
• maintain website security;
• improve our services;
• communicate about orders;
• send permitted promotional communications;
• comply with legal and tax obligations; and
• resolve disputes.
3. THIRD-PARTY SERVICE PROVIDERS
Necessary information may be shared with relevant service providers such as:
• Shopify;
• payment providers;
• courier/logistics providers;
• technology providers;
• analytics providers;
• customer-support providers;
• marketing providers where applicable;
• professional advisers; and
• government authorities where legally required.
Information will be shared only as reasonably necessary for the relevant purpose.
4. COOKIES
LYX may use cookies and similar technologies for:
• essential website functionality;
• preferences;
• analytics;
• performance;
• customer experience; and
• marketing where applicable.
5. MARKETING COMMUNICATIONS
Where consent is required, appropriate consent/preferences will be used for promotional communications.
Customers may opt out through available unsubscribe mechanisms or by contacting LYX.
6. DATA SECURITY
LYX uses reasonable technical and organisational safeguards designed to protect personal information against unauthorised access, misuse, loss or disclosure.
However, no internet-based system can be guaranteed to be completely secure.
7. DATA RETENTION
Information may be retained for as long as reasonably necessary for:
• order fulfilment;
• customer service;
• warranty and replacement administration;
• accounting;
• tax;
• fraud prevention;
• dispute resolution; and
• legal compliance.
8. PRIVACY REQUESTS
For privacy-related requests, please contact:
Phone: +91 70421 17726
Email: support@acetechstore.in
We may reasonably verify the identity of the requester before processing certain requests.
9. CHILDREN'S INFORMATION
LYX does not intentionally seek unnecessary personal information from children.
Where applicable law imposes additional requirements, LYX will follow those requirements.
10. UPDATES
LYX may update this Privacy Policy periodically.
The latest version will be published on this page with the applicable update date.