SHIPPING POLICY
Last Updated: September 2026
This Shipping Policy provides additional information regarding shipping arrangements for purchases made through the LYX website.
1. SHIPPING WITHIN INDIA
LYX currently ships to serviceable locations within India.
2. ₹200 ORDER CONFIRMATION AMOUNT
Applicable orders require a ₹200 order-confirmation amount before the order is processed.
The ₹200 amount is part of the order value and is adjusted against the final payable amount.
3. SHIPPING CHARGES
Applicable shipping charges will be displayed before order completion.
Any promotional free-shipping offer will be subject to the terms communicated by LYX.
4. ORDER PROCESSING
Orders are generally processed after successful confirmation/payment.
Processing may take longer during sales, launches, holidays, high-volume periods or unforeseen operational disruptions.
5. DELIVERY
Delivery estimates depend on:
• destination;
• courier serviceability;
• weather;
• transportation conditions; and
• operational circumstances.
Delivery estimates are not absolute guarantees.
6. INCORRECT ADDRESS
Customers are responsible for providing accurate delivery information.
Additional delivery arrangements may be required if an order cannot be delivered because of incorrect or incomplete information provided by the customer.
7. COURIER ISSUES
For delayed, lost or unusual shipments, please contact:
Phone: +91 70421 17726
Email: support@acetechstore.in
LYX will reasonably coordinate with the logistics provider.
8. COD REFUSAL
A confirmed COD order refused by the customer ordinarily results in non-refund of the ₹200 order-confirmation amount, subject to applicable law.
9. DAMAGED PACKAGE
Customers should photograph visibly damaged packaging and the shipping label and contact LYX promptly.
The mandatory unboxing-video requirement applies to relevant product claims.
10. INTERNATIONAL SHIPPING
Unless expressly stated otherwise, LYX currently does not guarantee international shipping.